Privacy policy
Last updated: September 26, 2026
Khapli Hub operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Khapli Hub is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or WhatsApp, but only where you have opted in. You may withdraw this consent at any time. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, and to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe, and we recommend that you do not share your username, password, or other access details with anyone else. Communicating with You. We use your personal information to provide you with customer support and to maintain our business relationship with you. Legal Reasons. We use your personal information to comply with applicable Indian law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
With Shopify, and other vendors and third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). With our delivery/logistics partners, solely to deliver your order to you. With business and marketing partners, to provide marketing services you have opted into. When you direct or consent to our disclosure of certain information to third parties, such as through your use of social media widgets or login integrations (e.g. Google Sign-In). In connection with a business transaction such as a merger or sale, or to comply with applicable legal obligations, enforce our policies, or protect our rights and the rights of our users.
We do not sell your personal information to third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies separately. We are not responsible for the privacy or security practices of such third-party sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information from children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide you with the Services, comply with our legal and tax obligations, or resolve disputes.
Your Rights and Choices
You have the right to:
Access personal information we hold about you. Correct inaccurate personal information we maintain about you. Request deletion of personal information we hold about you, subject to our legal obligation to retain certain records (e.g. for tax purposes). Withdraw consent for marketing communications at any time, using the unsubscribe option in our emails. We may still send you non-promotional emails related to your account or orders.
You may exercise any of these rights by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, and we will respond within the timeframe required by applicable law.
Grievance Officer
If you have a complaint about how we handle your personal data, please contact us:
Khapli Hub A2-404, Coral Woods, Hoshangabad Road, Bhopal, Madhya Pradesh 462047, India Email: khaplihub@gmail.com Phone: +91 72472 45252
We will respond to and address your complaint promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date above.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 72472 45252, email us at khaplihub@gmail.com, or write to us at A2-404, Coral Woods, Hoshangabad Road, Bhopal, Madhya Pradesh 462047, India.