Terms of service
TERMS OF SERVICE
Last updated: 26 September 2026
1. OVERVIEW
Welcome to Khapli Hub. Khapli Hub is a brand owned and operated by Soul Society ("Khapli Hub", "we", "us", "our"). These Terms of Service ("Terms") govern your use of our website and the purchase of any products from us (together, the "Services").
By visiting our website or placing an order, you agree to these Terms, our Privacy Policy, our Refund Policy and our Shipping Policy. If you do not agree, please do not use our Services.
2. ELIGIBILITY AND ACCOUNT
You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872 to place an order. Minors may use the Services only under the supervision of a parent or guardian.
You agree to provide accurate and complete information (name, address, phone number, email and, where applicable, GSTIN) and to keep it updated. You are responsible for keeping your account credentials secure and for all activity under your account.
3. OUR PRODUCTS
We sell premium and traditional food products including wheat, rice, pulses, cold-pressed oils, ghee and ancient, rare and tribal crop varieties.
Natural variation: Our products are natural and minimally processed. Colour, size, texture, aroma and taste may vary from batch to batch and from the images on our website. Such natural variation is not a defect.
Storage: Please store products as mentioned on the packaging. We are not responsible for spoilage caused by improper storage after delivery.
Health information: Information on our website about the traditional or nutritional value of our products is for general awareness only. It is not medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease. Please consult a qualified doctor if you have allergies, medical conditions or special dietary needs.
Availability: Many of our heritage and tribal varieties are grown in limited quantities and are seasonal. Availability, pack sizes and product descriptions may change without notice, and we may limit quantities per order.
4. BULK AND BUSINESS ORDERS
We welcome bulk orders from households, retailers, restaurants, institutions and other businesses. Bulk and wholesale pricing, minimum order quantities, delivery timelines and payment terms may be agreed separately in writing; where they are, those terms will apply along with these Terms.
Business buyers can receive a GST invoice by providing a valid GSTIN at checkout or before dispatch. Invoices cannot be changed to add a GSTIN after they are issued.
5. ORDERS AND CANCELLATION
Placing an order is an offer to buy. An order is confirmed only after we receive full payment and send you an order confirmation.
We may decline or cancel an order for reasons such as stock unavailability, pricing or listing errors, incomplete address details, non-serviceable pin codes or suspected fraud. If an order is cancelled by us, the full amount will be refunded to your original payment method.
You may cancel an order before it is dispatched by contacting us at khaplihub@gmail.com. Once dispatched, orders cannot be cancelled. Custom or bulk orders prepared specially for you may not be cancellable once processing begins.
Returns and refunds are governed by our Refund Policy.
6. PRICES AND PAYMENT
All prices are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Shipping charges, if any, are shown at checkout before you pay.
The price you pay is the price shown at the time of placing the order. Prices and offers may change without notice. If a product is listed at an incorrect price due to an error, we may cancel the order and refund any amount paid.
All orders are prepaid. We accept payments through UPI, debit and credit cards, net banking and wallets via our secure payment partner Razorpay. We do not offer Cash on Delivery. We do not store your card or banking details.
You confirm that you are authorised to use the payment method you provide.
7. SHIPPING AND DELIVERY
We currently deliver within India. Delivery timelines shown are estimates and may be affected by courier delays, weather, holidays or other events beyond our control.
Risk of loss and ownership of the products pass to you on delivery.
Please check your package on delivery. If the package is damaged, tampered with or incorrect, report it to us within 48 hours of delivery with photos or an unboxing video at khaplihub@gmail.com so we can help.
More details are available in our Shipping Policy.
8. INTELLECTUAL PROPERTY
All content on this website, including the Khapli Hub name, logo, text, photographs, graphics and design, is owned by Soul Society or its licensors and is protected under Indian intellectual property laws. You may not copy, reproduce, republish or use any content for commercial purposes without our prior written permission.
9. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services such as payment gateways, courier partners and social media. We are not responsible for the content, policies or practices of these third parties, and your use of them is subject to their own terms.
10. RELATIONSHIP WITH SHOPIFY
Khapli Hub is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Khapli Hub. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Khapli Hub, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Khapli Hub.
11. PRIVACY
Your personal information is handled as described in our Privacy Policy. Because our store is hosted on Shopify, certain information is also processed by Shopify and our service partners (such as payment and delivery partners) to fulfil your order.
12. REVIEWS AND FEEDBACK
If you post reviews, photos or feedback about our products, you allow us to use, display and share them (with or without your name) on our website and social media. Reviews must be honest and must not be abusive, misleading, defamatory or infringe anyone's rights. We may remove any review that breaks these rules.
13. PROHIBITED USE
You agree not to use the Services for any unlawful purpose; provide false information; place fake or fraudulent orders; attempt to hack, disrupt or overload the website; upload viruses or harmful code; scrape or copy website content using automated tools; or misuse offers, coupons or promotions. We may suspend or cancel accounts or orders that violate these Terms.
14. ERRORS
Our website may occasionally contain errors in descriptions, pricing, availability or delivery estimates. We may correct such errors and update or cancel affected orders, with a full refund of any amount paid.
15. DISCLAIMER AND LIMITATION OF LIABILITY
We make every effort to ensure our website is accurate and available, but it is provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, our total liability for any claim relating to an order shall not exceed the amount you paid for that order. We are not liable for indirect or consequential losses, or for any loss arising from improper storage, use or consumption of products contrary to instructions. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law.
16. INDEMNITY
You agree to indemnify Soul Society (Khapli Hub) and its team against any claims, losses or costs arising from your breach of these Terms or your violation of any law or third-party rights.
17. TERMINATION
We may suspend or terminate your access to the Services if you breach these Terms. Sections that by their nature should continue (such as Intellectual Property, Limitation of Liability, Indemnity and Governing Law) will survive termination.
18. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of India. We encourage you to first contact our Grievance Officer to resolve any issue. Subject to your rights under consumer protection law, the courts at Bhopal, Madhya Pradesh shall have exclusive jurisdiction.
19. GRIEVANCE OFFICER
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:
Email: khaplihub@gmail.com
Phone: 7247245252
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time. The latest version will always be available on this page, with the "Last updated" date. Continued use of the Services after changes means you accept the updated Terms.
21. CONTACT US
Khapli Hub
Email: khaplihub@gmail.com
Phone: 7247245252